5 Year Warranty

by Verosol

Warranty

Verosol Australia Pty Ltd (Verosol) has a long tradition of manufacturing premium quality window furnishing across Australia and around the world.
Verosol Blinds and Shutters come with a five (5) year nationwide back to base^ warranty across the entire range of products, covering component failure and manufacturing issues*

What the Warranty Covers
This warranty covers the repair or replacement of any defective material or component in Verosol’s Blinds and Shutters. Verosol provides a manufacturer’s warranty that your Verosol Blinds and Shutters will be free from defects in material and workmanship for a maximum of five (5) years from the date of Verosol invoice. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are also entitled to have the product repaired or replaced if the product is defective.
Minor failures to comply with a consumer guarantee can normally be fixed or resolved in a reasonable amount of time.
For information on Australian Consumer Laws, please visit Australian Consumer Law website at www.consumerlaw.gov.au
This warranty is valid when payment for the Verosol Blind or Shutter has been paid in full and proof of purchase is provided to Verosol.

Exclusions to the warranty
This warranty supersedes all previous and existing materials relating to warranties published by Verosol. All installation, return and ancillary costs are the sole responsibility of the Verosol Distributor / Specialist Dealer.

The Warranty does not cover:

  • the cost of access equipment (e.g. Scaffold, cherry picker, scissor lift, etc.) or electrical works necessary for repairs.
  • products that are requested outside recommended sizes published in the Verosol pricelist; 
  • any conditions caused by normal wear and tear; 
  • alterations and repairs to the product, not carried out by a distributor/specialist, water damage, accidents, misuse, or incorrect installation; 
  • exposure to the elements (sun damage, wind or rain), discolouration over time. 
  • exposure to chemicals, and any type of corrosive element such as, cleaning products, insects, marine environments and salt air;
  • any damage resulting from exposure to high moisture and high humidity environments (resulting in mould, mildew or fungal growths) e.g. kitchens, bathrooms; 
  • condensation damage; and 
  • failure to follow Verosol’s care, maintenance and operating instructions, as featured on our website, and as detailed in the warranty videos published on the Verosol website www.verosol.com.au

This warranty is not transferrable, and only the original purchaser of the products can make a claim under this warranty.
Claims made against transit damage, short supply or visible defects to the products, must be reported within forty eight (48) hours of receipt of goods, and be accompanied by photographic evidence for assessment by Verosol.

Warranty Claim Procedure
If you need to make a warranty request you can do so by:

  1. Contacting your nearest Verosol distributor / Retail Specialist (place of purchase), or
  2. Calling Verosol Customer Care 1800 011 176 for warranty assistance. 

Additional information and conditions that may affect this warranty are identified on our website under each product category. Simply follow the Care and Maintenance link to access. www.verosol.com.au

 

^ Back to base warranty requires that goods are returned to Verosol’s manufacturing facility located in Revesby, NSW 2212.
* Please retain your proof of purchase in the event you need to register a service call. Use not in accordance with the care and maintenance and operating instructions, and the warranty videos published on the Verosol website (verosol.com.au) are not covered by the Verosol Warranty. The Verosol 5 year limited warranty applies to products purchased on or after the 1st January, 2009.

 

Important information for you and your customer

 

Fabric “V”ING
Large width roller blinds larger than 2400mm and/or longer than 3000mm, could show the effect of “V’ing. This effect is predominant on all large blinds. To reduce this effect, consider splitting the blind into smaller widths and/or multi-linking blinds together.
Patterns
Textured or directional fabrics may not have the warp (vertical) or weft (horizontal) yarns travelling perfectly perpendicular to each other. Some deviation from the pattern or texture will exist. You should expect to see variations of up to 30mm in the direction of the pattern from one side of the blind to the other.
Railroading and Cupping
Selected Verosol fabrics can be railroaded. Railroading fabric often leads to curling or cupping of the outer edges of the blind. Railroading of the fabric changes the appearance of the blind, which is more pronounced in textured fabrics. Cupping of fabric at the outer edges of the blind is more pronounced on wider width roller blinds. Please refer to the Verosol pricelist for specific details of non-rail-roadable fabrics.
Light Gaps
All roller blinds allow light to pass around the sides of the fabric (even when blockout fabric is used). This is because the overall width of the blind including it’s brackets is always wider than the fabric width. Light Gaps are most prominent when a blind is fitted inside a window recess. Face fitting may be a better option than reveal fitting, however, the only way that light gaps can truly be minimised is to use hardware systems that utilise side channels.
Fabric Joins
Some roller blind sizes may require fabric to be joined. Depending on the fabric and type of join used, this may result in either visible pinholes through the join, or a solid band across the width of the join. Please refer to the Verosol pricelist for specific details of fabric joins.
Puckering
Some wider width roller blinds will exhibit a deviation across the width of the fabric at the base rail. This can be minimised via selection of base rail options. Please refer to the Verosol pricelist for available base rail options.

Product Warranty Matrix
Verosol offers a five (5) year nationwide back to base^ warranty for all products. Refer to detailed scope below:

Scope of Warranty Year 1 Year 5
System Components – Pleated Blinds (Including lifting mechanisms & cords)  
System Components – Roller Blinds (Including chain drives & springs)  
System Components – Panel Glides (Including cord & wand mechanisms)  
System Components – Roman Blinds (Including lifting mechanisms & cords)  
System Components – Venetian Blinds (Limited manufacturer’s warranty. Including
Lifting mechanism, tapes, bearing & ladder cords)
 
System Components – Mode Curtain (Including wand mechanism)  
System Components – Ambience Shutter Systems (limited manufacturer’s warranty)  
All Products:
Refer to Australian Standards and Tolerances Guide for viewing positions*
Normal viewing distance
All products = 1200mm
Shutters = 1500mm
Fabric (limited manufacturer’s warranty, no warranty on rolling performance)  
Motors (limited manufacturer’s warranty. Not covered if water damaged or burnt out)  
Electronics and Controls (limited manufacturer’s warranty)  
Batteries and Battery Packs (limited manufacturer’s warranty)  
Electrical disconnection and reconnection No Warranty
Charge for hire of access equipment for repair (even when product is under warranty) No Warranty
Consequential damage or loss No Warranty

* Guide is available for viewing on the BMAA Website here.