Verosol Australia Pty Ltd (Verosol) has a long tradition of manufacturing premium quality window furnishing across Australia and around the world.
Verosol Blinds and Shutters come with a five (5) year nationwide back to base^ warranty across the entire range of products, covering component failure and manufacturing issues*
What the Warranty Covers
This warranty covers the repair or replacement of any defective material or component in Verosol’s Blinds and Shutters. Verosol provides a manufacturer’s warranty that your Verosol Blinds and Shutters will be free from defects in material and workmanship for a maximum of five (5) years from the date of Verosol invoice. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are also entitled to have the product repaired or replaced if the product is defective.
Minor failures to comply with a consumer guarantee can normally be fixed or resolved in a reasonable amount of time.
For information on Australian Consumer Laws, please visit Australian Consumer Law website at www.consumerlaw.gov.au
This warranty is valid when payment for the Verosol Blind or Shutter has been paid in full and proof of purchase is provided to Verosol.
Exclusions to the warranty
This warranty supersedes all previous and existing materials relating to warranties published by Verosol. All installation, return and ancillary costs are the sole responsibility of the Verosol Distributor / Specialist Dealer.
The Warranty does not cover:
This warranty is not transferrable, and only the original purchaser of the products can make a claim under this warranty.
Claims made against transit damage, short supply or visible defects to the products, must be reported within forty eight (48) hours of receipt of goods, and be accompanied by photographic evidence for assessment by Verosol.
Warranty Claim Procedure
If you need to make a warranty request you can do so by:
Additional information and conditions that may affect this warranty are identified on our website under each product category. Simply follow the Care and Maintenance link to access. www.verosol.com.au
|^ Back to base warranty requires that goods are returned to Verosol’s manufacturing facility located in Revesby, NSW 2212.
* Please retain your proof of purchase in the event you need to register a service call. Use not in accordance with the care and maintenance and operating instructions, and the warranty videos published on the Verosol website (verosol.com.au) are not covered by the Verosol Warranty. The Verosol 5 year limited warranty applies to products purchased on or after the 1st January, 2009.
Important information for you and your customer
Product Warranty Matrix
Verosol offers a five (5) year nationwide back to base^ warranty for all products. Refer to detailed scope below:
|Scope of Warranty||Year 1||Year 5|
|System Components – Pleated Blinds (Including lifting mechanisms & cords)||✔|
|System Components – Roller Blinds (Including chain drives & springs)||✔|
|System Components – Panel Glides (Including cord & wand mechanisms)||✔|
|System Components – Roman Blinds (Including lifting mechanisms & cords)||✔|
|System Components – Venetian Blinds (Limited manufacturer’s warranty. Including
Lifting mechanism, tapes, bearing & ladder cords)
|System Components – Mode Curtain (Including wand mechanism)||✔|
|System Components – Ambience Shutter Systems (limited manufacturer’s warranty)||✔|
Refer to Australian Standards and Tolerances Guide for viewing positions*
|Normal viewing distance
All products = 1200mm
Shutters = 1500mm
|Fabric (limited manufacturer’s warranty, no warranty on rolling performance)||✔|
|Motors (limited manufacturer’s warranty. Not covered if water damaged or burnt out)||✔|
|Electronics and Controls (limited manufacturer’s warranty)||✔|
|Batteries and Battery Packs (limited manufacturer’s warranty)||✔|
|Electrical disconnection and reconnection||No Warranty|
|Charge for hire of access equipment for repair (even when product is under warranty)||No Warranty|
|Consequential damage or loss||No Warranty|
* Guide is available for viewing on the BMAA Website here.